“I’m Sorry” are 2 of the most powerful words in the English language. When they’re heartfelt, they’re a gift… but what if they never come? What if you’re the one who owes the apology? Teri Knight’s guest today is Dr. Harriet Lerner, author of “Why Won’t You Apologize – healing big betrayals and everyday hurts”. It’s not just about personal relationships but professional as well… Dr. Lerner talks about the non-apologizer, the over apologizer and the word “but” that follows some apologies. What happens when one party believes they deserve an apology and the other party is completely oblivious.