By Rich Larson, KYMN News
The Northfield Public Library is taking significant steps to improve accessibility for patrons who are deaf or hard of hearing. Director of Library Services Natalie Draper recently shared details about new initiatives aimed at breaking down communication barriers.
One of the most exciting developments is the introduction of AI-powered captioning tools at service desks and library programs. Inspired by a similar setup Draper saw at a conference in Denver, the system uses a tablet to provide real-time captions for conversations. “It’s not perfect, but it’s pretty darn good,” Draper said, noting that the tool works in multiple languages, including Spanish. Importantly, the device operates offline, deletes data automatically within 24 hours, and prioritizes privacy.
The captioning system is just the beginning. The library is also installing hearing loop technology throughout its spaces, starting with service desks and the Bundy Room. These loops work with T-coil-enabled hearing aids, allowing users to tune into a clear audio signal during conversations or events. For those without hearing aids, headsets will be available. “There’s a lot of ambient noise in the library,” Draper explained. “This will make it easier for people to hear clearly.”
Signage featuring the international hearing access symbol will alert visitors to these features, and staff are being trained to assist patrons. Draper emphasized that these tools complement, rather than replace, services like ASL interpretation, which remains available upon request.
Draper also made a point to say that they are taking extra steps to ensure the privacy of their patrons.
“We went the extra step of making sure that none of these conversations are being captured. So everything is deleted. That’s good. Immediately. We can clear it immediately and it automatically deletes every 24 hours. And it’s not online. So there’s no data privacy concerns from our end on this.”
With hearing loss affecting a large portion of Minnesotans—and likely to impact more as they age—Draper hopes these improvements will make the library a more welcoming space. “If we can provide something that lowers the barrier a bit more, that’s a win,” she said.
